Our 100% Satisfaction Guarantee. If You Are Not Completely Satisfied, We Come Back and Fix It.
No charge. No argument. No runaround. Most roofing guarantees are a sentence on a brochure that nobody can explain when you actually need it. We wrote this page so you know exactly what you're getting before you ever sign anything: what our guarantee means, what it covers, and how to use it.
300+ Roofs Replaced for Mississippi Homeowners and Businesses
Homeowners and Businesses
Correction We Make
Insured
What the Guarantee Means
You hired us to do a specific job. That job is spelled out in writing before we start.
Either in the scope of work your insurance company approved or in the estimate you signed with us. Our guarantee is simple: we will keep correcting our work on that job until you are 100% satisfied with it. We do this at no cost to you, for as long as it takes to get it right.
That is the promise. If something on the agreed job isn't right, we come back and make it right.
Here is what that looks like in practice:
Crooked shingle
If a shingle is crooked, we fix it.
Flashing not sealed
If flashing wasn’t sealed right, we fix it.
Missed detail
If we missed a detail that was in the scope, we come back and finish it.
Cleanup
If the cleanup wasn’t what it should have been, we come back and clean it.
Below is exactly how it works in the two situations our customers find themselves in.
300+ Roofs Replaced for Mississippi Homeowners and Businesses
Insurance Claim or Paying Yourself: Here Is Exactly What Is Covered
Every job we do starts with a written document that defines the work. For insurance jobs, that is the scope of work your insurer approved. For jobs you pay for directly, that is the estimate you signed. The guarantee covers everything on that document, and we tell you up front what it does and doesn’t include so there are no surprises.
If Your Roof Is an Insurance Claim
The Agreement:
The scope of work your insurance company issued when they approved your claim
How It Works:
When your insurance company approves a claim, they issue a scope of work. That document lists every line item they agreed to pay for: the shingles, the underlayment, the flashing, the vents, the tear-off, the disposal, all of it.
What's Covered:
Every item on that scope. If anything on the approved scope was not done, or not done right, we correct it until you are satisfied. No charge.
What's Not Included:
Work that is not on the approved scope. If your insurance company declined to cover a section of the roof, a skylight, gutters, or anything else, we cannot add it for free under this guarantee. If you want work beyond the approved scope, we’ll quote it separately and honestly.
If You Are Paying for the Roof Yourself
The Agreement:
The written estimate you signed with us before we started
How It Works:
When you hire us directly, you get a written estimate before we start. That estimate is the agreement. It lists exactly what we’re going to do and what you’re going to pay.
What's Covered:
Everything on that estimate. If any part of the agreed work falls short, we fix it for free until you are 100% satisfied. You will not get a second invoice for correcting our own work. Ever.
What's Not Included:
Work that was not in the estimate. If you decide partway through that you want an upgrade, an additional section, or something we didn’t quote, that is a change order and we’ll price it fairly. The guarantee covers the job we agreed to, done the way we agreed to do it.
How to Use the Guarantee
Four steps. That is the whole process.
Call or text us at 601-543-4687
Tell us what’s wrong. That’s it. No form, no ticket number, no waiting on hold with a call center.
We schedule a visit
Someone from our crew comes out, looks at the issue with you, and confirms it falls within the agreed scope or estimate.
We fix it. No charge.
We schedule the correction at a time that works for you and we show up when we say we will.
You tell us when it's right
The job isn’t done until you say it’s done.
No form to fill out. No deadline to miss. No fine print that voids it because you called on the wrong day.
300+ Roofs Replaced for Mississippi Homeowners and Businesses
What Mississippi Homeowners Say About Working With TopCo
They helped document the damage and I called to file my claim. My insurance adjuster came out and verified the damage that TopCo had noticed. My insurance company approved my claim and within a week, we had a new roof.
Very professional! Gave me a free inspection on my roof and a good quote through my insurance!
We had hail damage to our roof and TopCo walked us through the claims process. When the installation day came, they replaced our roof in one day and the crew was very professional. The process went smoothly and cost us little to nothing out of pocket.
I had an excellent experience with this company. From start to finish, the team was professional, knowledgeable, and incredibly thorough. They took the time to explain every part of the inspection process and made dealing with insurance simple and stress-free.
Inspections
Insured
Homeowners and Businesses
We Plan to Be Here When You Need Us
Why We Can Make This Promise
We've replaced 300+ roofs for Mississippi homeowners and businesses, and we've built this company on referrals and reputation.
A guarantee like this only works if you rarely have to use it. Our crews follow manufacturer specifications and Mississippi building code exactly, we inspect our own work before calling for the official inspection, and we’re fully insured.
We're not a storm-chasing crew that will be gone next season.
We’re local, and we plan to be here when you need us.
Our name is on every roof we install. That is why we stand behind the work.
Frequently Asked Questions About Our Guarantee
Straight answers to the questions homeowners ask before they sign.
What if my insurance company didn't cover something I think should have been covered?
That’s a conversation with your insurer, and we’ll help you have it. We can document the damage and support a supplement request. But we cannot do uncovered work for free under this guarantee.
Does the guarantee cover storm damage after the job is complete?
No. New damage from a new storm is a new claim. The guarantee covers the quality of the work we did, not events that happen afterward.
What if I just don't like how the roof looks?
Tell us. If it’s a workmanship issue, we fix it. If it’s a color or style choice you approved before installation, that falls outside the guarantee, but talk to us anyway. We’d rather hear it than have you unhappy.
Is this the same as my warranty?
No. Your manufacturer warranty covers defects in the materials. Our satisfaction guarantee covers the work we did installing them. You get both.
Ready for a Roof You Don't Have to Worry About?
Schedule your free inspection.
We’ll tell you the truth about your roof, show you exactly what we’d do, and put it all in writing before you decide anything.
No pressure. No obligation. Everything in writing before you sign.